Returns Policy

Return & Refund Policy (Sasti Dukan)

Last updated: 16 September 2025

Welcome to Sasti Dukan. We want you to love your purchase. If something isn’t right, this page explains how returns, exchanges, and refunds work.

Quick Summary

• Return window: Within 7 days of delivery (counting from the day your order is marked delivered).

• Eligible condition: Unused, in original packaging, with all tags/accessories.

• What’s not returnable: Opened cosmetics/health items, downloadable/activated electronics, customized items, perishable goods.

• Refund method: Original payment method or store credit (your choice). Processing 3–7 business days after approval.

• Return shipping: Buyer pays unless the product is defective, wrong item, or damaged on arrival.

Step-by-Step: How to Start a Return

1. Request: Email info@sastidukan.pk or WhatsApp +92 332 3031547 with your Order #, item name, and reason.

2. Approval & RMA: We’ll review and send you a Return Authorization (RMA) plus packing instructions.

3. Pack: Keep the item in its original box with all accessories/manuals, and place the RMA note inside.

4. Ship: Use a trackable courier. Share the tracking ID with us.

5. Inspection: Our QC team verifies the condition within 48 hours of receipt.

6. Refund/Exchange: If approved, we process your refund or ship the replacement.

Eligibility Checklist

• Item is unused and undamaged.

• All tags, stickers, protective films intact.

• Includes original invoice/receipt.

• Return raised within 7 days of delivery.

Tip: Keep the packaging and invoice until you’re sure you’re keeping the item.

Non-Returnable Items

• Health & Beauty: Opened/used cosmetics, skincare, personal care items.

• Electronics & Appliances: Items with activated software, registered warranties, or tampered seals.

• Customized/Personalized goods.

• Perishables (food, plants), intimate wear, and gift cards/vouchers.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or not what you ordered:

• Contact us within 48 hours of delivery with clear photos/videos of the issue and packaging.

• We’ll arrange a free pickup or reimburse your return shipping and provide a replacement or full refund.

Exchanges

• Size/variant exchanges are possible if stock is available.

• Exchange requests follow the same 7‑day window and eligibility rules.

Refund Timelines

• Inspection: up to 48 hours after the item reaches us.

• Processing: 3–7 business days to your original payment method.

• Bank transfer timelines may vary by bank; store credit is usually instant after approval.

Return Shipping Costs

• Our error / defective item: We cover shipping.

• Change of mind / wrong size: Customer covers shipping both ways (original shipping is non-refundable).

International Orders

• Returns accepted, but duties/taxes and international shipping are non-refundable.

• Mark the parcel as “Customer Return” to avoid extra customs charges.

Contact Us

• Email: info@sastidukan.pk

• WhatsApp: +92 332 3031547

• Hours: Mon–Sat, 10:00–18:00 (PKT)

FAQs

Q1. Can I return an opened item?
If the seal is broken or the item shows usage, it usually isn’t eligible, except for faulty electronics found on first use.

Q2. I lost the box—can I still return?
We need original packaging for most categories to process returns safely.

Q3. My refund is late.
After approval, banks can take up to 7 business days. If it’s longer, contact us—we’ll help.