At Sasti Dukan (“we”, “our”, “us”), your privacy matters. This policy explains what information we collect when you shop at sastidukan.pk and how we use it.

Information We Collect

When you place an order or contact us, we collect:

  • Contact details: your name, phone number, email address, and delivery address.
  • Order details: products you purchase, your payment method (e.g., Cash on Delivery), and order history.
  • Messages: emails, WhatsApp chats, or contact-form messages you send us.
  • Technical data: basic device and browsing information (via cookies) that helps us improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders, including Cash on Delivery confirmation calls or messages.
  • Respond to your questions about orders, returns, and products.
  • Improve our store, products, and customer service.
  • Send order updates via SMS, WhatsApp, or email — only order-related messages, no spam, unless you opt in to offers.

Sharing Your Information

We do not sell your personal information. We share it only where necessary:

  • Courier partners: your name, phone number, and address so they can deliver your order.
  • Payment providers: only the details needed to process refunds for non-COD payments.
  • Legal requirements: if required by Pakistani law or a lawful request.

Cookies

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our store. You can disable cookies in your browser settings, though some features (like the cart) may not work properly without them.

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. Access to customer data is limited to team members who need it to fulfill your orders.

Your Rights

You may ask us at any time to:

  • Share what personal data we hold about you.
  • Correct any inaccurate information.
  • Delete your personal data (unless we must keep it for legal or order records).

To make a request, email us at info@sastidukan.pk or WhatsApp +92-3483665812.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about this privacy policy, contact us at info@sastidukan.pk or +92-3483665812.